CIO Michael Smith, an Estee Lauder executive since 2017, understands the importance of fostering the right company culture – that which is so crucial to attracting the best talent and staying ahead of the competition. And as CIO, Smith has long believed his foremost responsibility to be building that culture – to creating an environment that fosters creativity, spurs innovation and drives the company forward every day.
An innovative atmosphere, as Michael Smith of Estee Lauder knows, can be cultivated and strengthened by:
• Encouraging dissatisfaction – instilling within employees an attitude that there’s always something missing in the company’s processes or what it offers, and to always question how things can be made better.
• Creating a blame-free environment – one in which employees have the freedom to experiment with new ideas and explore new ways of doing things without adverse consequences.
• Finding innovation in mistakes – encouraging employees to keep an eye out for innovation potential in errors, problems and mistakes they’ve made.
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